Store Policy
Customer Care:
At SOSSI, our commitment to exceptional customer care is as strong as our dedication to quality products. We value each and every customer, and we strive to provide a seamless and enjoyable shopping experience. Please take a moment to familiarize yourself with our customer care policies to ensure that your concerns are addressed promptly and effectively.
Contacting Customer Support:
We understand that questions and concerns may arise, and our friendly customer support team is here to assist you. You can reach us via email at sossi.brand@gmail.com.
We aim to respond to all inquiries as soon as possible.
Personalized Assistance:
Our knowledgeable and friendly customer support representatives are here to provide personalized assistance. Whether you have inquiries about product details, order status, or any other concerns, we are committed to addressing them with the utmost care and attention.
Feedback and Suggestions:
Your feedback is invaluable to us. We welcome your suggestions, comments, and any insights you may have about your experience with SOSSI. Your input helps us continually improve our products and services.
Privacy and Security:
Rest assured that any information you share with us is treated with the utmost confidentiality. Our privacy and security measures are designed to protect your personal information.
Building Trust:
Building trust with our customers is a cornerstone of our philosophy at SOSSI. We aim to provide transparency, reliability, and a human touch to our customer interactions.
Thank You for Choosing SOSSI:
We appreciate your trust in choosing SOSSI for your shopping needs. Our customer care team is here to ensure that your experience with us is positive, enjoyable, and hassle-free. If there is anything we can do to enhance your experience, please don't hesitate to reach out.
Thank you for being a valued part of the SOSSI community.
Privacy & Safety
Privacy & Safety Policy:
At SOSSI, we are committed to protecting the privacy and safety of our valued customers. This policy outlines how we collect, use, store, and safeguard your personal information. By shopping with us, you agree to the terms of this policy.
Information We Collect:
When you make a purchase or interact with our website, we may collect personal information such as your name, address, email, and payment details. This information is necessary for order processing and to enhance your overall shopping experience.
Payment Security:
We take the security of your payment information seriously. SOSSI utilizes third-party banking services to verify and process payments. Your credit card details are encrypted and securely processed, and we do not store your payment information on our servers.
Use of Personal Information:
We use your personal information to process orders, provide customer support, and keep you informed about your purchase. Additionally, with your consent, we may use your email address to send you promotional materials, newsletters, and updates about our products and services. You can opt out of these communications at any time.
Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, it will be securely deleted.
Third-Party Services:
We may use third-party services, such as analytics tools, to better understand how our website is used and to improve our services. These third parties may have access to your personal information, but only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Cookies:
Cookies are small pieces of data stored on your device that help improve your browsing experience. We use cookies for functions such as remembering your preferences and analysing site traffic. You can disable cookies in your browser settings, but this may impact certain functionalities of our website.
Updates to Privacy Policy:
SOSSI reserves the right to update this privacy policy to reflect changes in our practices or for legal reasons. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us:
If you have any questions or concerns about our privacy and safety policies, please contact us at sossi.brand@gmail.com.